Refund policy

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    <h1>Return & Refund Policy</h1>

    <p><strong>Last Updated:</strong> July 17, 2026</p>

    <p>
        Thank you for shopping with us. We are committed to providing quality products and excellent customer service.
        Please read our Return & Refund Policy carefully before making a purchase.
    </p>

    <h2>1. Returns</h2>
    <p>
        We accept returns within <strong>7 days</strong> of receiving your order. To be eligible for a return:
    </p>

    <ul>
        <li>The item must be unused, unworn, and in its original condition.</li>
        <li>The item must be returned with its original packaging, tags, manuals, and accessories.</li>
        <li>A valid proof of purchase or order number is required.</li>
    </ul>

    <h2>2. Non-Returnable Items</h2>
    <p>The following items cannot be returned:</p>

    <ul>
        <li>Gift Cards</li>
        <li>Downloadable Digital Products</li>
        <li>Personalized or Custom-Made Products</li>
        <li>Personal Care or Hygiene Products</li>
        <li>Products damaged due to misuse by the customer</li>
        <li>Items marked as "Final Sale" or "Non-Returnable"</li>
    </ul>

    <h2>3. Damaged or Incorrect Items</h2>

    <p>
        If you receive a damaged, defective, or incorrect product, please contact us within
        <strong>48 hours</strong> of delivery with clear photos or videos of the item and packaging.
        We will investigate the issue and arrange a replacement or refund where applicable.
    </p>

    <h2>4. Refunds</h2>

    <p>
        Once your returned item is received and inspected, we will notify you of the approval or rejection
        of your refund.
    </p>

    <ul>
        <li>Approved refunds are processed within <strong>5–10 business days</strong>.</li>
        <li>Refunds are issued to the original payment method.</li>
        <li>Processing time may vary depending on your bank or payment provider.</li>
    </ul>

    <h2>5. Exchanges</h2>

    <p>
        We only replace items if they are defective, damaged, or if the wrong item was delivered.
    </p>

    <h2>6. Return Shipping</h2>

    <ul>
        <li>Customers are responsible for return shipping costs unless the return is due to our error.</li>
        <li>Shipping charges paid during the original purchase are non-refundable.</li>
        <li>We recommend using a trackable shipping service for returns.</li>
    </ul>

    <h2>7. Order Cancellation</h2>

    <p>
        Orders may be cancelled before they are shipped. Once an order has been dispatched,
        it cannot be cancelled and must follow the standard return process after delivery.
    </p>

    <h2>8. Late or Missing Refunds</h2>

    <p>
        If you have not received your refund:
    </p>

    <ol>
        <li>Check your bank account.</li>
        <li>Contact your credit/debit card provider.</li>
        <li>Contact your bank, as processing times may vary.</li>
        <li>If you still have not received your refund, contact our support team.</li>
    </ol>

    <h2>9. Contact Us</h2>

    <p>
        If you have any questions regarding our Return & Refund Policy, please contact us:
    </p>

    <p>
        <strong>Email:</strong>mustafaanis1422786@gmail.com<br>
        <strong>Phone:</strong> +91-7720009352<br>
        <strong>Business Hours:</strong> Monday – Saturday, 10:00 AM – 6:00 PM
    </p>

    <hr>

    <p style="font-size:14px;color:#666;">
        By placing an order on our website, you acknowledge that you have read and agree to this Return & Refund Policy.
    </p>
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